POLÍTICA DE PRIVACIDAD

Smart Aligner Services is deeply committed to complying with Spanish and European regulations on the protection of personal data and guarantees full compliance with the obligations established in the General Data Protection Regulation (GDPR) (EU) 2016/679, of April 27, and in the Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD and GDD, hereinafter referred to as LOPD).

In accordance with these regulations, we inform you that the use of our website may require the provision of certain personal data through contact forms or by sending emails, which will be processed by Smart Aligner Services, the Data Controller, whose details are:

• Company Name: Smart Aligner Services SL
• VAT ID: B10923480
• Registered Address: C/ Santa Ana 2, 6º, 30008 Murcia, Spain
• Email: info@smartalignerservices.com

Collection and Processing of Personal Data

Personal data is any information relating to an individual: name, email, address, phone number, ID number… Additionally, when a user visits our website, certain information is stored automatically for technical reasons, such as the IP address assigned by their internet service provider.

Smart Aligner Services, as the Data Controller, must inform users of its website about the collection of personal data that may occur either through email or through the completion of forms on the website.

Only the data necessary to provide the contracted service or to adequately respond to the user’s request for information will be collected. The data collected are identifying in nature and correspond to a minimum necessary to carry out the activity. Special categories of data are not collected at any time. Under no circumstances will the data be used for purposes other than those for which they were collected.

Contact Forms/Email

  • Purpose: To respond to your request for information made through our contact forms.

  • Legal Basis: The legal basis for this processing is the user’s consent, which may be withdrawn at any time.

  • Data Sharing: Personal data will be processed through servers managed by XDMedia, which will act as the Data Processor.

Newsletter Subscription Forms

  • Purpose: To send communications, some of which may be commercial in nature, relevant to the user based on the website’s content. As established by the LSSICE, Smart Aligner Services commits to not sending commercial communications without identifying them as such. Information sent to customers to maintain the existing contractual relationship will not be considered commercial communication.

  • Legal Basis: The legal basis for this processing is the user’s consent, which may be withdrawn at any time.

  • Data Sharing: Personal data will be processed through servers managed by Acumbamail, which will act as the Data Processor.

Minors

Only individuals over the age of 14 may provide personal data on this website. As required by the LOPD and GDD, in the case of individuals under the age of 14, the consent of their parents or legal guardians is mandatory for us to process their personal data.

Additionally, only individuals over the age of 18 may contract our services. If under 18, parental or legal guardian consent will be required unless the minor is emancipated.

Security Measures

Users are informed that Smart Aligner Services has adopted all technical and organizational security measures within its reach to prevent the loss, misuse, alteration, unauthorized access, and theft of data, thereby ensuring the confidentiality, integrity, and quality of the information in accordance with current data protection laws. Personal data collected through forms are processed solely by the staff of Smart Aligner Services or by designated Data Processors.

The website of Smart Aligner Services also features SSL encryption, allowing users to securely send their personal data through the website’s contact or registration forms.

Data Accuracy

The user declares that all data provided are true and correct and agrees to keep them updated. The user will be responsible for the accuracy of their data and will be solely liable for any conflicts or disputes that may result from inaccuracies. It is important that users notify Smart Aligner Services of any changes to their data to keep them up to date.

Data Sharing

Smart Aligner Services will not sell or communicate your data to any third parties, except where legally required or strictly necessary for service provision. Specifically, data may be shared with:

• IT or technology service providers
• Payment service providers
• Courier and delivery companies
• Third parties or intermediaries acting on our behalf (e.g., accounting, consulting)

These transfers will be made with the utmost confidentiality, using necessary safeguards such as confidentiality agreements or adherence to privacy policies of third parties. Users may object to the sharing of their data with Data Processors by submitting a written request using any of the contact methods mentioned earlier.

In some cases, customer data may be shared with official bodies to comply with legal obligations (e.g., Spanish Tax Agency, Labor Inspectorate, etc.).

User Rights

The LOPD and GDPR grant data subjects a number of rights regarding the processing of their personal data. To exercise these rights, users must send an email to info@smartalignerservices.com or send a written request to the address listed in our Legal Notice, providing proof of identity (ID or passport). The request should include the user’s full name, the subject of the request, address, and supporting documentation.

The exercise of these rights must be carried out by the user themselves, or by an authorized person with legal proof of representation.

Users may request the following:

• Right to access personal data: to know whether personal data are being processed and for what purpose.
• Right to rectification: to correct inaccurate or incomplete data.
• Right to erasure: to request deletion of inadequate or excessive data.
• Right to restrict processing: data will be retained only for legal claims.
• Right to object to processing: to stop processing in certain cases, particularly for marketing or profiling purposes.
• Right to data portability: to receive personal data in a transferable format and transmit them to another controller.

If consent has been granted for a specific purpose, the user may withdraw it at any time without affecting the legality of the prior processing.

We are committed to responding to all such requests within the legal deadline (1 month).

If users believe their data is being mishandled, they may file a complaint with the Security Officer or the appropriate Data Protection Authority — in Spain, this is the Spanish Data Protection Agency (AEPD).

Data Retention

Personal data of users who contact us or send email inquiries will be processed only for as long as needed to address the request or until consent is withdrawn.

Customer data will be processed until the end of the contractual relationship. Retention periods are:

• 4 years: Social Security obligations, payroll records (per Social Order Infractions Law)
• 5 years: Civil Code (personal actions without special limitation)
• 6 years: Commercial Code (accounting books, invoices)
• 10 years: Anti-Money Laundering Law
• Indefinitely: aggregated or anonymized data

Newsletter subscriber data will be retained indefinitely, until consent is revoked.

Social Media

Smart Aligner Services has profiles on major social networks (Facebook, Instagram, LinkedIn), and is the Data Controller of all data posted by its followers, fans, subscribers, commenters, and other users (hereinafter, “followers”).

The purpose of processing follower data, unless otherwise prohibited by law, is to inform them of activities and offers via any method allowed by the social network, as well as to provide personalized customer service. The legal basis is the follower’s consent, which may be withdrawn at any time.

Smart Aligner Services will never extract data from social networks without the user’s specific consent (e.g., for contests).

Confidentiality

All information provided by the user will be treated as confidential and will not be used for purposes other than those described herein. Smart Aligner Services agrees not to disclose or share information about the user’s requests, consultation reasons, or duration of the user relationship.

Validity

This privacy and data protection policy was prepared by ExpertosLOPD® (a data protection company) on February 22, 2022. It may change in response to updates in legislation or case law. It is the user’s responsibility to review the updated version of this policy to understand their rights and obligations at all times.